Menu
Using the softphone feature, you can easily place, receive, and manage telephone calls using your computer or mobile device and an internet connection. University IT provides support for a softphone through the Jabber application, allowing you to simulate your Stanford telephone using your Mac.
Jabber for Mac Jabber for Mac Calls When you receive an incoming call, a notification will appear on your screen. You may choose Chat to reply with text rather than answering the call with voice. Decline will send the caller directly to voicemail. Psi is a multi-platform and standards-based instant messaging client available for Windows, Linux, Mac and more. Features downloads forum development about us. 1) All last builds of Psi for Windows and macOS were done without PsiMedia plugin (for audio and video calls). Support of this plugin for Windows and macOS will be re-enabled. Cisco Jabber for Mac Quick Reference Guide To set your Advanced Calling Options: Leaving the Forward Calls to option unchecked, allows you to access the Advanced Calling Rules drop down menu. This will allow you to set call fowarding options for when your line is busy,.
The Jabber softphone feature is also available for Windows computers, and iOS and Android mobile devices.
Something to consider before getting started The audio quality of a softphone connection — both what you hear and what the other person hears — is impacted by the microphone and speakers you are using. While most modern computers come with built-in microphones and speakers, you might want to invest in a high-quality headset to improve the audio quality. A headset can also reduce surrounding noise and increase privacy. Headset recommendations. |
Place a call
You can place a softphone call in three ways:
USING YOUR CONTACTS LIST
- Click in the Jabber hub.
- Hover over the appropriate contact’s name and click .
The call is placed to the person’s Stanford telephone number.
For details on adding contacts to your Contacts list, see Managing Contacts.
SEARCHING THE STANFORD JABBER DIRECTORY
- Type the person’s name in the Jabber hub Search or call field.
It is best to type the name as completely as possible since Jabber will only display the first 15 matches. - Hover over the appropriate contact’s name in the search results and click .
The call is placed to the person’s Stanford telephone number.
TYPING THE TELEPHONE NUMBER
- Type the person’s phone number in the Jabber hub Search or call field.
Important:When entering a non-Stanford number, you must enter a 9 first, then the rest of the number as you would from a telephone (e.g., 916509871234). With Stanford telephone numbers, you can dial the last five digits or the full seven or ten digit number. - Click next to the Search or call field.
The call is placed to the entered telephone number.
Receive a call
You must be logged in to the Jabber application to receive a call using your softphone. Settings affect a telephone number regardless if they are set on your desk phone or your softphone. So, for example, if your forward your desk phone to voicemail, your softphone is also forwarded to voicemail and you will not receive calls. Changing the setting on one also changes the setting on the other.
When you receive an incoming call, you’ll see a call window open on your computer screen.
- Click Accept to accept the call.
- Click Decline to forward the call to voicemail.
Forward and unforward calls
Forwarding sends calls coming to your Stanford phone number to your Stanford voicemail or any other phone number you choose. Unforwarding your calls make them ring on both your desk phone and softphone (when active). Forwarding or unforwarding your calls on your desk phone or softphone affects both phones.
FORWARDING YOUR CALLS
- Click in the Jabber hub (bottom right).
- In the Forward Call to dropdown menu, either:
• Select among the listed numbers (numbers to which you’ve recently forwarded your calls) or
• Select New Number to enter another phone number.
1. Enter a phone number, including 9, 1, area code and seven-digit phone number (e.g., 914159876543) and press enter on your keyboard.
2. Select the new number in the Forward Calls to: drop down menu.
UNFORWARDING YOUR CALLS
- Click in the Jabber hub (bottom right).
- In the Forward Call to dropdown menu, select Off to top forwarding your calls.
Place a call on hold
- Click in the active call window.
- Select Hold.
The call is placed on hold. Click Resume to resume the call.
Note: When you place someone on hold, they will hear music. If you are on a conference call and answer a second line, the conference call is placed on hold and the conference attendees hear the hold music.
Transfer a call
Transferring allows you to transfer a call from your softphone to any other phone on the Stanford system.
- Click in the active call window.
- Select Transfer.
This places the active call on hold. - Type the name of the person or the phone number to which you want to transfer the call in the search box.
- Select the person or number when it appears in the search list.
You are connected to that number. - Press Transfer to complete the transfer.
- Click .
Overview
There are slight differences between the call interfaces on Jabber for a PC and Jabber for a Mac. The links below contain documentation that overview the call interface on Jabber for the Mac.
To learn more about setting your preferences for Jabber's call features, please see this page.
Once you select the green Handset button to begin your call, a call window appears. The buttons at the bottom of the window provide additional features during the call.
Psi Jabber For Mac Download
- Mute: Mute/Unmute your calls
- Start/Stop Self Video: Turn on/off video camera (If your computer has a video camera installed in or attached to the monitor)
- Volume: Turn volume up or down
- Keypad: Enter PIN numbers or other numeric information while on a call
- More: Access Transfer, Hold, and Merge call features
- Red handset: End a call
Additional options at the top of the window
- Click video camera icon (Self-View) to turn on or off the thumbnail of your video.
- Click the ellipsis (...) to access the ability to Share Screen or Meet Now (launch an Instant WebEx). Note: Share Screen only works when the person on the other end of the call is also using Jabber.
- The gear wheel next to the ellipsis launches the Audio/Video Preferences window.
![Psi jabber for macbook Psi jabber for macbook](/uploads/1/1/8/6/118640644/623205253.jpg)
- In the 'Search or call' field, type the name of the person or the 10-digit telephone number of the person you wish to call. Note: As you enter the name of a contact, if they are located in the Tufts Directory or stored in your Outlook Address Book they will appear in the Search window. When the contact appears, you may see an email as well as a phone number, always select the phone number when using Jabber.
- If you entered a contact name, select the person you wish to call.
- Select the green Handset button.
When someone calls you a popup window indicating the incoming call will appear in the lower right corner of your screen.
To accept a call: Click the green Answer button.
To decline a call: Click the red Decline button.
To chat reply: Click Chat and your caller will receive a chat message from you.
While on a call, you can transfer to another person.
- Click the More button (three dots) on the Call Menu.
- Select Transfer.
Psi Jabber For Macbook
- Enter the contact name or 10-digit number of the person you wish to transfer the call to.
- Click the green handset button.
- Once the other party answers, click Transfer.
If you wish to have more than one caller on a telephone call, you can merge multiple calls to create a conference. Note: You can have up to six participants in a conference call, including yourself.
Add an Incoming Call to a Current Call
If you are on a call and receive an incoming call you are able to merge the two into a conference call:
- On your current call, click the More button on the Call Menu.
Psi Jabber For Mac Windows 10
- Select Hold.
- Answer the incoming call.
- Once the second call has connected, click the More button of the Call Menu again.
Psi Jabber For Mac Os
- Select Merge with ___.
Create a Conference Call
You can create a conference call from the Hub by calling one participant and afterwards calling the next participant.
- Call the first person you wish to have on the Conference Call.
- Navigate back to the Hub with the first person still on your line. Jabber will automatically place the first person on hold after you initiate the second call.
- Call the next person you wish to have on the Conference Call.
- On the second call, click the More button on the Call Menu.
- Select Merge with___ to merge the two calls and create a Conference Call.
Unanswered calls are automatically forwarded to your voicemail. You can also choose to forward your calls to another number. Note: If the forwarded call is not answered, it will not return to your Tufts voicemail.
Forward a Call
- Click the drop-down next to the call-forwarding icon at the bottom of the Hub window.
- Select Forward calls to.
- Select the number you wish to use.
Add a number to your call-forwarding list
- Select New Number...
- In the highlighted, enter your 10-digit number. Note: do not add any text or punctuation.
- Click the Enter key.